Field notes on devices, carriers, billing and employee churn, and the hours they quietly cost the person already wearing the phone-administrator hat.
Every company runs on mobile phones, and almost none has anyone whose actual job is managing them. Here is where that work really lands, and what it costs the person carrying it.
An outsourced mobile department is a team that owns your phones end to end: buying, upgrades, billing, carrier calls and every employee change. Here is what it covers, what it does not, and how it differs from the software everyone confuses it with.
Four things get sold as "mobile management" and only one of them does the work. A plain comparison of MDM, TEM, MSPs and an outsourced mobile department — what each covers, and the gap each leaves behind.
Ten clauses, one page. What a company cell phone policy has to settle before the first argument about a broken handset — and the two clauses most policies forget.
Nine fields, three sources and one rule: update it at the event, not at the audit. A device inventory method that survives contact with a busy month — spreadsheet included.