
Field Teams
An employee lost a company phone. What now?
Six steps, in order, starting in the first hour: lock and locate, wipe, suspend the line, report the IMEI, replace, document. Print it before you need it.
MobileDesk Admin3 min read
Field notes on devices, carriers, billing and employee churn, and the hours they quietly cost the person already wearing the phone-administrator hat.

Six steps, in order, starting in the first hour: lock and locate, wipe, suspend the line, report the IMEI, replace, document. Print it before you need it.

Crews break phones; that is not a discipline problem. Four changes — spec, protection, a swap pool and per-crew tracking — cost less than the replacements they prevent.